CCIE Voice and Collaboration

Identify the components of a computer network and describe their basic characteristics.

• Licensing (Smart, Flex)
• Sizing
• Bandwidth
• High availability
• Disaster recovery
• Dial plan
• Security (certificates, SRTP, TLS)
• QoS

Describe the purpose of Edge devices in the Cisco Collaboration architecture such as Expressway and Cisco Unified Border Element

Configure these network components to support Cisco Collaboration solutions

• DHCP
• NTP
• CDP
• LLDP
• LDAP
• TFTP
• Certificates

Troubleshoot these network components in a Cisco Collaboration solution

• DNS (A/AAA, SRV, Reverse Pointer Record (PTR))
• NTP
• LDAP integration on Cisco Unified Communications Manager

Explain these components to support Cisco Collaboration solutions

• SNMP
• DNS

Troubleshoot these elements of a SIP conversation

• Call set up and tear down
• SDP
• DTMF

Identify the appropriate collaboration codecs for a given scenario

Configure codec negotiations

Deploy SIP endpoints

• Manual
• Self-provisioning
• Bulk Administration Tool (BAT)

Troubleshoot collaboration endpoints

Configure these voice gateway elements

• DTMF
• Voice translation rules and profiles
• Codec preference list
• Dial peers

Configure ISDN PRI/BRI

Troubleshoot ISDN PRI/BRI

Configure and verify the MGCP

Identify the appropriate media resources for a given scenario (hardware and software)

Describe the Cisco Unified Communications Manager digit analysis process

Implement toll fraud prevention on Cisco Unified CM

Configure globalized call routing in Cisco Unified CM

• Route patterns (traditional and +E.164 format)
• Translation patterns
• Standard local route group
• Transforms
• SIP route patterns

Describe Mobile and Remote Access (MRA)

Describe problems that can lead to poor voice and video quality

• Latency
• Jitter
• Packet loss
• Bandwidth

Describe the QoS requirements for these application types (voice and video)

Describe the class models for providing QoS on a network

• 4/5 Class model
• 8 Class model
• QoS Baseline model (11 Class)

Describe the purpose and function of these DiffServ values as it pertains to collaboration

• EF
• AF41
• AF42
• CS3
• CS4

Describe QoS trust boundaries and their significance in LAN-based classification and marking

Describe and determine location-based CAC bandwidth requirements

Configure and verify LLQ (class map, policy map, service policy)

Configure Cisco Unity Connection mailbox and MWI

Configure Cisco Unity Connection SIP integration options to call control

Describe Cisco Unity Connection call handlers

Describe Cisco Unified IM&P protocols and deployment

• XMPP
• High availability

Deploy Cisco Jabber on premises